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Refund policy
Returns
Online Exclusive Products
Every order that includes logo’d products is made to order. While we do offer returns, we ask our customers to limit returns when possible. For example, if you have sizing questions we are readily available to help talk you through the sizing and help determine what might be best for you, prior to placing your order, as opposed to ordering multiple sizes and planning to return what doesn't fit. This helps us serve you best and keep product and shipping costs down.
All returns must be postmarked within fourteen (14) days of the date the item was delivered. All returned items must be in new and unused condition.
RETURN PROCESS
To return an item, please email customer service at shopstaff@teecommerce.shop with your order number, and the items you would like to return/exchange. Alternatively, you may call us at 646-687-7510 or live chat with us using the chat widget found in the bottom right hand corner of the online pro shop website.
Once we have processed your return we will email you a prepaid shipping label to use to return the product(s) to us. Enclosed with your package. $5.00 will be deducted from your store credit/refund amount to cover the return shipping charges.
REFUNDS
After receiving your return, we will process your return or exchange. Please allow at least seven (7) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged (unless a product arrives damaged):
- Personalized Items (items embellished with initials, etc - not including logos)
- Final Sale Items
- For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange
If you have any questions concerning our return policy, please contact us by:
- Calling us at 646-687-7510
- Using the live chat widget in the bottom right hand corner of the online pro shop website
- Email us at cap3@teecommerce.shop
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